Midea Bangladesh
| Vacancy |
|---|
| 2 |
| Job Context |
| Job Responsibilities |
| * Take customer calls and provide accurate, satisfactory answers to their queries and concerns patiently * De-escalate situations involving dissatisfied customers * Call clients and customers to inform them about the company's new products * Guide callers through troubleshooting, navigating the company site or using the products or services * Collaborate with other call center professionals to improve customer service * Managing inbound and outbound calls related to the customer in a very effective manner adhering to company policies and procedures. * Provide accurate, valid and complete information by using the right methods/tools. * Identify and assess customer's needs to achieve satisfaction. * Resolve customer complaints via call. * Create a new order and provide to packaging team. * Daily order confirmation through outbound calls. * Use outbound calls to reach out to customers and verify orders. * Provide real-time assistance to the executives, especially new ones. * Handle situations in the absence of a Team Leader. * Daily report to Team Leader. * Act as the company gatekeeper. * Collecting positive reviews from customers. * Daily drop call back |
| Employment Status |
| Full Time |
| Additional Requirements |
| Age 20 to 35 years Must have the experience to work on CRM. |
| Workplace |
| Work at office |
| Job Location |
| Dhaka (Motijheel) |
| Salary |
| Tk. 11000 - 12000 (Monthly) |
| Compensation & other benefits |
| Job Source |
| bdjobs.com |
| Job Details |
| Click |
Category: Customer Service/Call Centre
Posted on: 2025-04-15
Vacancy: 2
Job Nature: Full Time
Age: 20 years
Experience: Any year(s)
Job Location: Dhaka (Motijheel)
Salary: Tk. 11000 - 12000 (Monthly)
Application Deadline: 2025-04-29
A sister concern of SMT
