A reputed private commercial bank
| Vacancy |
|---|
| -- |
| Job Context |
| Job Responsibilities |
| * The purpose of this role is to lead, direct and manage Quality Assurance & Development and Customer Experience of the bank. * Experience : * Conduct service audit in branches, support functions and contact center. * Arranging events involving various customers and employees in coordination with various stakeholders (Workshop, CSW, CAP). * Conduct various surveys such as Mystery Shopping Survey, Benchmarking Survey, CSAT etc. * Overall management of Service Ambassadors (SAs): (Recruitment, Training, etc.) * Conduct e-quiz program at regular interval. * Publish quiz result and identify the knowledge gap and forward to respective stakeholders for necessary training. * Gather & compile gap analysis from different sources (such as SQ reports, HR records/recommendation, manager’s recommendation etc.) and forward to respective stakeholders. * Analyze Training Needs and develop Training Modules/Outlines. * Preparing presentations, official memos, meeting minutes etc. * Assist in HR related activities. * Coordinate with various department regarding the departmental activities. * Preparing necessary reports assigned by SQD * At least 4 to 6 years of practical experience in Bank or NBFI in relevant field. * Advanced level skill in MS Office (MS Excel, MS Word, Power Point) and other analytical tools/software. * Excellent communication, negotiation, presentation and time management skill. * Strong analytical, critical thinking and problem-solving skill. * Excellent organizational, leadership skills and able to excel in high-pressure situations. |
| Employment Status |
| Full Time |
| Additional Requirements |
| At least 4 to 6 years of practical experience in Bank or NBFI in relevant field. Advanced level skill in MS Office (MS Excel, MS Word, Power Point) and other analytical tools/software. Excellent communication, negotiation, presentation and time management skill. Strong analytical, critical thinking and problem-solving skill. Excellent organizational, leadership skills and able to excel in high-pressure situations. |
| Workplace |
| Work at office |
| Job Location |
| Dhaka |
| Salary |
| Negotiable |
| Compensation & other benefits |
| Job Source |
| bdjobs.com |
| Job Details |
| Click |
Category: Bank/Non-Bank Fin. Institution
Posted on: 2024-12-17
Vacancy: --
Job Nature: Full Time
Age: Any years
Experience: 4 year(s)
Job Location: Dhaka
Salary: Negotiable
Application Deadline: 2024-12-31
A sister concern of SMT
